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Terms and Conditions

These terms may be changed from time to time without further notice, at the discretion of Manipal. Your continued use of the Site after any such changes constitutes your acceptance of the new terms. If you do not agree to abide by these or any future terms, please do not use the Site or download content from it.

  • The Website and App provide you the ability to pay online through a third party payment gateway for some of the Services available on the Website or App.If you choose to pay online, you may be directed to a third party payment gateway to enable processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third party payment gateway. Manipal shall not be liable for any loss or damage arising directly or indirectly arising out of the usage, decline or acceptance of authorization for any transaction, for any reason whatsoever.

  • The cancellation and refund policy is only applicable to all online payments made through mobile app and website for booking appointments. 

  • In case cancellation is initiated by the user, at the time of cancellation, amount will be refunded via same source of payment and will be subject to the payment terms of the source only. Amount will be refunded within 15 working days.

  • Some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that may be available on the Website (including information provided in direct response to your questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient relationship, between Manipal and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner. In case of a medical emergency (either on your or a another person’s behalf), please contact an ambulance service, hospital, doctor or appropriate medical professional directly.

  • By using this Website and App, you agree that any information shared by you with Manipal or with any other person, medical service provider or anyone else using the Website, App or Services will be subject to our Privacy Policy.

  • You are solely responsible for the content that you choose to submit for publication on the Website, including any feedback, ratings, or reviews. Manipal disclaims all responsibility with respect to the content of which you post on the Website and Manipal shall be entitled to re-publishing any content across any of its or its Partners platforms. 

  • You agree that Manipal may contact you through telephone, email, SMS, or any other electronic means of communication for the purpose of obtaining feedback in relation to its Website, App or services

  • If a User has any questions concerning the Company, the Website or App, this Agreement, the Services, or anything related to any of the foregoing, please write to us at: info@manipalhospitals.com

  • If User has any grievance with respect to the Website or App or the Service, including any discrepancies and grievances with respect to processing of information, you can contact our Grievance Officer at: grievance@manipalhospitals.com

  • Any appointment, health checkups, health schemes, diagnostic tests, medical facility may terminate, change, suspend or discontinue at any time.Manipal may remove, modify or otherwise change any content, including that of third parties, on or from this Site. Manipal may impose limits on certain features and services or restrict your access to parts or the entire Site without notice or liability. Manipal may terminate your use of the Site at any time in its sole discretion.

  • These terms apply exclusively to your access to and use of the Website, App or services and do not alter the terms or conditions of any other agreement you may have with Manipal or its parents, subsidiaries or affiliates. 

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